A reliable extension of your family’s routine.

• •A booking deposit secures your dates on the calendar (amount discussed at your consultation).
• •A 3-hour minimum applies to all regular bookings to maintain the “Elevated” standard of care and routine.
• •Payment is due at the end of every shift.
• •Accepted methods: e-transfer (preferred) to theelevatednanny@gmail.com, or cash.

• •48+ hours’ notice: no charge — full credit applied to your next booking.
• •24–48 hours’ notice: a 50% cancellation fee of the booked shift applies.
• •Less than 24 hours’ notice: the full shift amount is due.
• •This time is reserved exclusively for your family and can’t be filled on short notice.

• •Core zone (no travel fee): Edmonton & St. Albert.
• •Extended zone (flat travel surcharge, discussed at your consultation): Leduc, Spruce Grove, Stony Plain, Beaumont, and Morinville.
• •Travel ensures the team — and our specialized Engagement Bags — arrive safely, on time, and ready to focus 100% on your child.

• •A Professional Hybrid Model keeps your home supervised around the clock.
• •Active (waking) hours are billed at your standard hourly rate.
• •A flat sleep fee covers the overnight rest window, when the nanny is on-call and responsible for the home (amount discussed at your consultation).
• •The “wake-up” clause: if a child needs active care for more than 30 minutes during the sleep window, the hourly rate resumes for that support.
• •For stays over 12 hours, a private, clean sleeping space and meals are provided.

• •The 24-hour rule: for the safety of all families, care can’t be provided if a child has had a fever (38°C+), vomiting, or diarrhea within the last 24 hours.
• •Medication: pre-measured medications are administered with written parental consent and clear instructions.
• •Providers maintain current Child Care First Aid & CPR certification.

• •The “reset” rule: the home is always returned to the state it was found in — including washing dishes used for the children’s meals and tidying toys used during the shift.
• •Providers are ECE specialists, so deep cleaning, heavy or adult laundry, and general housekeeping aren’t included (overnight tasks can be discussed).
• •Timely release: please return within 15 minutes of the scheduled end time, or communicate ahead, to respect providers’ personal time.

• •Parents must be reachable by phone during the shift; a secondary local contact is required for “no-service” zones.
• •Pets with a history of reactivity are secured in a separate area during active play and transitions.
• •Nanny cams are welcome but must be disclosed in the initial agreement; recording in private areas (bathrooms or the nanny’s sleeping quarters) is strictly prohibited.
• •A zero-tolerance policy protects our staff from hostility or abuse.

• •You choose your preferences for private daily-update photos, ECE portfolio use, and any public/marketing use — including anonymous (face-hidden) options.
• •No tagging: a child’s personal account, full name, or location is never disclosed in public posts.
• •You can change or revoke consent at any time in writing.

Refer a family you love. When they complete their first Vibe Check you’ll receive a referral credit, and recurring referrals earn a complimentary “Home Reset” hour or a credit toward your next full evening session. Your referred family enjoys a discount on their first Vibe Check, too. (Details shared during your consultation.)