A reliable extension of your family’s routine.

• •A 3-hour minimum applies to all regular bookings to maintain the “Elevated” standard of care and routine.
• •Drop-in services are pre-paid or secured with a non-refundable 50% deposit of the service charge.
• •For drop-in care, payment is due at the end of every shift.
• •Long-term families are billed on an automated biweekly cycle — invoices issued every 14 days, payable within 24 hours via e-transfer, with a detailed line-item breakdown.
• •Accepted methods: Interac e-transfer (preferred) to theelevatednanny@gmail.com, or cash.

Effective on your upcoming billing cycle, a standard Agency Deposit is added as a line item to upcoming invoices — with the exception of families who have already proactively placed a deposit on file.

This deposit is tiered based on your family’s care structure:

• •Part-time clients: $100 security deposit.
• •Full-time clients: $250 security deposit.

If you’d prefer to settle your deposit sooner to get it out of the way, you’re welcome to send it over at any time via Interac e-transfer to theelevatednanny@gmail.com.

This deposit serves as a vital financial nest egg, ensuring we can always guarantee our hard-working caregivers’ wages on time and keep them happily committed to your family’s long-term schedule. It also helps fund continuous background screening, driving-record and First Aid/CPR renewals, advanced ECE staff training, guaranteed backup care if your caregiver is sick or away, and free year-round access to our Elevated Village community events.

Our educators block out their personal schedules and frequently turn down other work to commit to your family’s booked shifts — and many travel significant distances to reach your doorstep.

• •48+ hours’ notice: no charge — full credit applied to your next booking.
• •24–48 hours’ notice: a 50% cancellation fee of the booked shift applies.
• •Less than 24 hours’ notice: the full shift amount is due.
• •Any last-minute cancellation is billed in full to your next invoice, so our nannies are still fairly compensated for their committed time, lost hours, and commuting efforts when plans change suddenly.

To ensure absolute fairness to the nannies who show up daily for your children, we maintain a strict policy on overdue accounts.

• •Any missed payment or unsettled invoice past its due date results in an immediate suspension of all childcare services.
• •Care remains paused until the outstanding invoice, any accrued late fees, and the standard agency deposit are fully paid off.

These protective measures strengthen the backend of our business so our frontline caregivers can focus entirely on what they do best: providing intentional, inclusive, top-tier care for your little ones.

• •Mileage: families within the Edmonton region are charged $0.73/km for any visit that includes vehicle travel.
• •Extended-zone surcharge: Leduc, Sherwood Park, St. Albert & surrounding areas are subject to an $80 flat-rate charge.
• •Travel ensures the team — and our specialized Engagement Bags — arrive safely, on time, and ready to focus 100% on your child.

• •A Professional Hybrid Model keeps your home supervised around the clock.
• •Active (waking) hours are billed at your standard hourly rate.
• •A flat sleep fee covers the overnight rest window, when the nanny is on-call and responsible for the home (amount discussed at your consultation).
• •The “wake-up” clause: if a child needs active care for more than 30 minutes during the sleep window, the hourly rate resumes for that support.
• •For stays over 12 hours, a private, clean sleeping space and meals are provided.

• •The 24-hour rule: for the safety of all families, care can’t be provided if a child has had a fever (38°C+), vomiting, or diarrhea within the last 24 hours.
• •Medication: pre-measured medications are administered with written parental consent and clear instructions.
• •Providers maintain current Child Care First Aid & CPR certification.

• •The “reset” rule: the home is always returned to the state it was found in — including washing dishes used for the children’s meals and tidying toys used during the shift.
• •Providers are ECE specialists, so deep cleaning, heavy or adult laundry, and general housekeeping aren’t included (overnight tasks can be discussed).
• •Timely release: please return within 15 minutes of the scheduled end time, or communicate ahead, to respect providers’ personal time.

• •Parents must be reachable by phone during the shift; a secondary local contact is required for “no-service” zones.
• •Pets with a history of reactivity are secured in a separate area during active play and transitions.
• •Nanny cams are welcome but must be disclosed in the initial agreement; recording in private areas (bathrooms or the nanny’s sleeping quarters) is strictly prohibited.
• •A zero-tolerance policy protects our staff from hostility or abuse.

• •You choose your preferences for private daily-update photos, ECE portfolio use, and any public/marketing use — including anonymous (face-hidden) options.
• •No tagging: a child’s personal account, full name, or location is never disclosed in public posts.
• •You can change or revoke consent at any time in writing.

• •When a family you refer completes their first Vibe Check, you receive a $25 referral credit.
• •Consistency bonus: if they become a recurring client (4+ sessions), you get one complimentary “Home Reset” hour or $50 off your next full evening session.
• •Your referred family enjoys 10% off their first Vibe Check when they mention your name at booking.